OUR PEOPLE ARE OUR ENDURING ADVANTAGE The calibre and commitment of our people set us apart. We are a diverse and dynamic team. We select and develop people for the long term. Performance is what counts. Health and Safety issues receive priority attention. ACCOUNTABILITY IS CLEAR AND PERSONAL We favour decentralized management and a practical maximum of local autonomy Goals and objectives are aligned and clearly articulated. We prize both intellectual rigour and passion for our work. We are honest about performance. We require and enable self-management. WE WORK AND WIN IN TEAMS We actively develop and share knowledge within the Group. We foster trust and integrity in internal relationships. We encourage camaraderie and a sense of fun. WE UNDERSTAND AND RESPECT OUR CUSTOMERS We are endlessly concerned with our customers’ needs and perceptions. We build lasting relationships based on trust. We aspire to offer the preferred choices of product and service. We innovate and lead in a changing world. OUR REPUTATION IS INDIVISIBLE Our reputation relies on the actions and statements of every employee. We build our reputation for the long term. We are fair and ethical in all our dealings. WE DO OUR BEST FOR OUR LOCAL COMMUNITIES We consciously balance local and group interests. We benefit the local communities in which we operate. We endeavour to conduct our business in an environmentally sustainable manner.
