Our People are our enduring advantage

• The calibre and commitment of our people set us apart
• We value and encourage diversity
• We select and develop people for the long term
• Performance is what counts
• Health and Safety issues receive priority attention

Accountability is clear and personal

• We favour decentralized management and a practical maximum of local autonomy
• Goals and objectives are aligned and clearly articulated
• We prize both intellectual rigour and passion for our work
• We are honest about performance
• We require and enable selfmanagement

We work and win in teams

• We actively develop and share knowledge within the group
• We consciously balance local and group interests
• We foster trust and integrity in internal relationships
• We encourage camaraderie and a sense of fun

We understand and respect our customers 

• We are endlessly concerned with our customers’ needs and perceptions
• We build lasting relationships, based on trust
• We aspire to offer the preferred choices of product and service
• We innovate and lead in a changing world

Our reputation is indivisible

• Our reputation relies on the actions and statements of every employee
• We build our reputation for the long term
• We are fair and ethical in all our dealings
• We benefit the local communities in which we operate
• We endeavour to conduct our business in an environmentally sustainable manner